TRAINING THAT GETS RESULTS
THE WOW FACTOR
Creating a Customer-Focused mind-set and delivering a level of service which consistently “wows” your customers will create differentiation in today’s highly competitive market.
This kind of differentiation will lead to greater customer loyalty and a “fan base” of customers who will brag about how good you are to deal with.
That’s got to be good for your business!
This 1 day highly interactive, customizable on-site workshop has been described as Customer Focus on Steroids.
It is highly engaging and interactive.
Upon completion of this session participants will be able to develop a strategy for how they can wow their customers and build a strong fan base.
Whether you would like to use this generic program or have us customize it to reflect your specific requirements, we can help.
LEARNING OBJECTIVES
Upon completion of this program, participants will:
- understand why wowing customers is a critical customer retention strategy
- know what it is that customers want, when it comes to the service they receive
- understand the impact customers’ expectations have on whether or not they will be wowed by what you do
- identify customer touch point opportunities and determine what will wow customers at these touch points
- understand why creating a loyal fan base of customers who brag about your business is good for your bottom line
- develop an Action Plan for implementation after the program
Topics in this program include:
- What is Customer Focus and Service?
- Why Customer Focus Creates a Competitive Edge
- What Customers Want
- The Power of Customer Perception
- Perception Drives Expectations
- Moments of Truth
- The Wow Factor- Retention
- Why Wow?
- The Wow Factor- Customer Loyalty
- Personal Action Plans
TOPICS COVERED
Train-the-Trainer Certification
We will be pleased to provide Train-the-Trainer certification to your trainers should you wish to conduct this training within your organization yourself. We will be pleased to discuss our certification process with you.
OPTIONS
This highly interactive program includes an effective balance of lecture, individual and group activities and exercises.
To obtain a copy of this course description, click here.
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Online Customer Service Certification Training for under $200.00.
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That’s Customer Focus!
Maximizing the Customer Experience