TRAINING THAT GETS RESULTS

The Training Bank

FOUNDATIONS: SUPERVISORY EXCELLENCE

This highly interactive management and supervisory skills training program is available in 2 and 3-day formats. It can also be divided into a series of shorter workshops. It provides managers, supervisors and/or team leaders with the opportunity to establish and maintain highly successful supervisory and leadership practices.

This workshop provides hands-on tools which make transition of the learning to the job easy and effective. In order to assist participants in implementing what they have learned, each participant workbook includes a Personal Action Plan used to set goals, plan activities to achieve these goals and measure their progress.

Participants are encouraged to share these plans with their managers and to solicit assistance/coaching to help achieve their goals.

OVERALL LEARNING OBJECTIVES

Through this workshop, participants will:

Define and clarify the various aspects of their critical team leader/supervisory role in your Company
Determine their leadership style and apply the principles of Adaptive Leadership to influence and enhance your employees’ performance
Build and maintain a highly productive and positive team atmosphere
Enhance their ability to delegate for productivity improvement and employee development
Maximize their effectiveness as a coach, a communicator and as a leader
Deal effectively with performance problems
Develop a Personal Action Plan for how they take what is covered during the workshop and apply it to their situation
Discuss specific issues and challenges to fulfilling their role
Benefit from the experiences of their fellow colleagues and peers

The program contains six modules which address the following:

Module 1: The Role: Key Supervisory Principles and Practices
Module 2: Adaptive Leadership and Influence
Module 3: Communication, Team Building and Motivation
Module 4: Delegating for Productivity and Development
Module 5: Coaching
Module 6: Dealing Effectively with Performance Problems

MODULES

OBJECTIVE BY MODULE

Module 1

The Role of the Supervisor: Key Managerial/Supervisory Principles and Practices

Upon completion of this module, participants will be able to:

define their supervisory role and responsibilities
identify priorities within this role
describe the elements of supervisory excellence
describe the Performance Management Cycle: Planning for performance, Focusing performance, Appraising performance, and Rewarding performance
identify methods for translating organizational values, mission and vision and modeling these through your supervisory practices
identify potential obstacles to their success as team leaders/supervisors, and generate ways to prevent, minimize and/or remove these obstacles
set priorities for short and long-term objectives
link their responsibilities to the delivery of customer service excellence

Module 2

Leadership and Influence

This module provides participants with an opportunity to identify their leadership style, to assess the strengths and limitations of that style, and to plan for building on their strengths to increase their leadership effectiveness. This will result in an increased ability to have a positive influence on, not only their employees, but also their peers and managers.

Upon completion of this module, participants will be able to:

define leadership and describe the purpose of adapting their approach to the needs of their team members/direct reports
identify and assess their predominant leadership style
assess the leadership needs of their employees and determine the most appropriate style to address those needs
build flexibility while maintaining consistency
establish credibility through building respect and confidence
create a positive, mutually respectful working environment
lead the development of their employees’ performance from new hires to seasoned performers
apply the Leadership Styles Model to help correct performance problems.

Module 3

Communication, Team Building and Motivation

Upon completion of this module, participants will be able to:

identify potential sources of communication breakdowns and generate ways to avoid these pitfalls
use active listening techniques
give both positive and negative feedback on performance in a constructive manner
identify the characteristics of a highly effective team
assess their team leadership effectiveness
describe the characteristics of a good team player
identify ways for a team to make decisions
identify how to run effective and productive team meetings
describe the factors which impact on employee motivation
analyze what increases and decreases their team members’ motivation levels
identify what they are doing which can be contributing to team members’ lack of motivation

Module 4

Delegating for Productivity and Development

Upon completion of this module, participants will be able to:

determine when and what to delegate
select the appropriate person
give instructions and establish clear responsibility and authority parameters
develop and implement follow-up methods
re-direct performance using a coaching style
use delegation to develop a cross-training program to provide cover for absences
apply the appropriate leadership style to build confidence

Module 5

Coaching

Upon completion of this module, participants will be able to:

describe what is means to “coach” employees
identify what an effective coach does
use the Focused-Coaching Process
set realistic performance goals
define boundaries for individual performance
establish accountability to new performance outcomes
assess performance improvement
give timely and appropriate feedback

Module 6

Dealing Effectively with Performance Problems

Upon completion of this module, participants will be able to:

define a “performance gap”
describe how to prevent performance problems through setting standards, communicating expectations, giving on-going and specific feedback, building open communication, and addressing problems in a timely way
use a series of questions to identify potential causes for any given performance gap
apply methods for building ownership of the problem, and commitment to solving the problem
identify the coaching needs of the employee and apply the appropriate supervisory practices to meet those needs
build, with the employee, mutually acceptable performance improvement plans
establish follow-up methods to monitor plan completion and success
discuss performance problems in a candid, assertive and non-personal manner
develop strategies for situations where the problem escalates rather than diminishing

While not part of this package, other topics can be added such as:

Managing and Appraising Performance
Problem Solving and Decision Making

Participants each receive a detailed participant workbooks which summarizes all the material presented in the program as well as learning activities, job aids, planning tools, action planning tools and more

Train-the-Trainer Certification

We will be pleased to provide Train-the-Trainer certification to your trainers should you wish to conduct this training within your organization yourself. We will be pleased to discuss our certification process with you.

OPTIONS

This program is available in English and French

This training explores essential management/supervisory competencies and incorporates proven best practices to enable managers, supervisors and team leaders to enhance employee performance through supervisory excellence.

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Contact Us by email or call 1 416-698-8320