TRAINING THAT GETS RESULTS
Rather than tell you about Eric, We asked him to tell you about his business in his own words.
"I am the person behind Customer Focus Consulting. With more than 25 years experience in a wide range of industries, I am absolutely passionate about my work. In this line of consulting you cannot succeed without passion, especially for treating customers and employees right. I am totally focused on one issue and the theme of my work is always Sharper Customer Focus for a Sharper Competitive Edge. I help clients bring the customer inside their organization and then identify, measure and manage opportunities to meaningfully improve the Customer Experience. This sharper Customer Focus results in higher customer satisfaction, loyalty and long-term, sustainable profitability."
We have worked with Eric, for many years, on projects where in addition to training Eric's consulting expertise in Customer Focus is needed. You can find out more about Eric and his services by visiting www.customerfocusconsult.com
STRATEGIC PARTNERS
Over the years we have forged strategic relationships with a number of highly capable and customer-focused organizations whose expertise we draw upon when our clients need help in matters that are outside our normal realm of experience or in some cases, when we are unable to assist because of other commitments.
Below you will find a short bio on each strategic partner as well as a link to their web-site.
Dr. Thomas R. Watson is founder and president of Watson Training and Development. We have collaborated with Tom on many projects over the last 15 years. Tom’s academic training includes the Ph.D. in communication studies and he has over 25 years of experience in international training and consulting. Before founding WTD, Tom was a professor in the Texas A&M University System.
His clients include both large and small companies in the U.S. as well as major employers in Asia Pacific.
"A key factor in the success of our programs is our focus on meeting clients' objectives with results-oriented training which is linked to their strategic long-terms goals and business plans."
Tom is also author of From Debt to Wealth, an exceptional book which teaches you how to eliminate your debt in a remarkably short time
You can find out more about Tom and his services by visiting www.watson-training.com
John Grubbs, MBA, RPIH, CSIT, is the principal consultant and owner of GCI, a full service training and consulting firm. John is our go-to-guy for Safety Training issues, safety consulting, behavior-based safety implementation. His other specializations include executive coaching, human resource consulting and leadership training for supervisors, managers and executives. Clients include healthcare, transportation, manufacturing, education and service organizations.
John has over 15 years of leadership experience, published several books and articles and works with leaders at all levels to improve the performance of many well-known companies internationally. He holds degrees in Occupational Safety and Health, Industrial Technology and a Master of Business Administration with a focus on organizational leadership. John is a dynamic and energetic speaker as well as a popular trainer and business coach.
You can find out more about John and his services by visiting www.gci4training.com.
We are proud to be affiliated with Brian Tracy and his team of professionals. The Training Bank offers Brian's full range of books, CDs, DVDs. Brian Tracy is Chairman and CEO of Brian Tracy International, a company specializing in the training and development of individuals and organizations.
He has addressed the executives and staff of more than 10,000 companies in 47 countries. He has written 46 books that have been translated into 36 languages and are sold in 52 countries. Brian has created more than 350 audio/video learning programs and is the President of Brian Tracy University, an Internet based college teaching Business, Sales and Entrepreneurship worldwide.
Brian has studied, researched, written and spoken for 30 years in the fields of sales, entrepreneurship, economics, history, business, philosophy and psychology. He is a top selling author of 42 books that have been translated into 35 languages and which are sold in 52 countries.
Click here to see some of the books and dvds Brian has made available through The Training Bank.
Jean offers a unique combination of expertise in management, professional sales, sales and engineering training. He brings over 30 years of experience. He has a rich portfolio of experience in that it combines years as a sales professional with Bell Canada International and IBM.
Jean is a controlling partner with Performance Associates International, Inc. since 2003. In that period he has facilitated numerous seminars around the world. Customers he has been involved with that period are from Banking/Financial Institutions, Manufacturing, Pharmaceutical and Information Technology sectors.
Jean is an expert facilitator who delivers our French versions of our training programs both in Canada and internationally.
We invested a considerable amount of time finding a Company which provided the very best quality Health and Safety training at a reasonable price. We are delighted to be affiliated with 360training.
This Company is a market leading provider of compliance and workforce e-Learning solutions. The Company services over 1500 e-learning partners who together have trained more than 3 million users worldwide. Their integrated strategy of technology, content and service helps organizations and professionals in a wide range of industries best manage career, compliance and certification needs.
360training has received multiple certification recognitions from the Occupational Health and Safety Administration for 10 and 30 hour outreach programs.
To find out more about OSHA Campus click here, our Canadian Safety campus click here and our Environmental Virtual University click here.
Forum Research Inc. is Canada’s largest survey firm, specializing in customer satisfaction research, and conducts more than 600,000 surveys each year. Some of the firm’s research tools include small- and large-scale telephone, interactive telephone, and online polling, focus groups, one-on-one interviews, as well as mail, door-to-door, intercept and personal surveys.
Founded in 1993, the company has conducted research for a wide range of clients including, retail, business and financial services, engineering, energy, consumer products, food service, IT, telecommunications and insurance firms, as well as provincial and federal governments.
The Company President is Lorne Bozinoff and he and his team are our go-to resource should our Customer Focus training clients need expertise in listening to the voice of their customers.
To find out more about Forum go to www.forumresearch.com
We are pleased to include Omega as one of our strategic partners.
Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee experience management strategy (CEM) programs that lead to increased product and service revenue and profits. Services include customer and employee surveys, employee incentive programs, benchmark research and analysis, consulting, key account retention strategies, win-back strategies and marketing of customer satisfaction results to stakeholders and the marketplace.
Omega’s proprietary Customer Experience Management Playbook StrategyTM comprises a 12-step process designed to help any business consistently exceed customer expectations for service and support quality. This CEM principle isn't limited to customers; it extends to prospects, suppliers, partners and employees. Each of these groups ultimately has an impact on a company's competitiveness and bottom line performance.
For more information call us at 416 698-8230 and we will connect you with one of our Omega partners. To check them out, here’s Omega’s web site: http://www.omegascoreboard.com