Customer Service & Customer Focus Books
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That’s Customer Focus!
Learn what successful customer-focused organizations do to deliver exceptional service, retain customers, earn customer loyalty, from the inside-out. Then use the tools,tips, techniques and approaches provided to create and implement your own successful Customer Focus Action Plan.
The Customer Focus Companion
You’ve read That's Customer Focus! and you’ve decided to take the next step and put what you now know into action. This invaluable e-Book resource will help you to stay on track and leverage every action you take using a proven, structured approach.