Other
Services
Our specialists and affiliates have the expertise to help regardless of
your training and development requirements. Here are some of our
additional services. Click on these links for more details.
Custom Training Design or Customization
Services
Whether you
need a program custom designed on any topic or you would prefer that
we customize one of our generic programs, we can help.
An important aspect of
our fully customized approach to training is our design capability.
If your need is the design of a technical or non-technical training
program, we can help. Using our ISD (Instructional Systems
Design) process, developed through 25 years of extensive research,
we have designed over 400 unique training programs, manuals and
workshops.
This
process has been used to develop learning materials in subjects
ranging from the design and use of flight simulators to the
construction of cellular sites, from the manufacture and bottling of
beverages to self-study programs which accredit individuals to sell
complex investment products.
We have also designed
unique workshops in leadership, team development, service quality,
management and supervisory development, sales leadership and a broad
range of topics which are typically included in programs of this
nature.
We
are experts in training design. While for many projects we can call
upon our own subject matter expertise, our preference is to engage
the expertise of experts within your own organization to gather the
information essential to the successful design of a training
vehicle. Our goal is to ensure that the training is technically
accurate, relevant, and gets results.
Our approach is to work with
you as a partner.
Our
documentation design process includes:
-
If you have not done this already, we will conduct this
assessment or teach your people how to do it.
-
For projects requiring this type of analysis, we will train your
subject matter experts how to do this using our ISD system or
if you prefer, we will complete this process for you.
-
We will take the raw data generated from the previous step and
create an easy to follow document / procedures manual which is
written based on the targeted learning population/user.
-
Learning modules in self-study, on-the-job, classroom-based
training, or a combination of methods will be designed based on
the most appropriate learning vehicles, your preferences and
budget.
You
and your subject matter experts are involved at every step in the
process to ensure that the final product delivers the outcomes that
you want.
We
will be pleased to provide you with further details on how you can
take advantage of our extensive design expertise to create training
programs which will get results.
For more information on our training design and/or customization
services please
contact us.
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Online Assessment
Tools
We can
design assessment tools for you or you can choose from one of our generic
tools.
Some of our ready made and
customizable tools include:
-
Customer-Focused Leadership Self Assessment
-
Customer-Focused Leadership 360 Assessment
-
Multidimensional Coaching Assessment
-
Multidimensional Coaching 360 Assessment
-
Small Business Assessment
-
How
Customer-Focused are You Assessment
If you would like a free
preview of any of these great assessment tools, please send us an email
or give us a call. We would be happy to provide you with access.
If
you would like to give our small business assessment a
test drive to see to what extent your company meets or exceeds the Malcolm Baldrige Quality criteria.
Click here to complete the free Small Business Assessment.
Whether you require an assessment on
specific competencies or to determine the current level of knowledge and
skill within your organization, we can help. We can also help you
determine what the curriculum should be following the assessment. We can
draw upon our own extensive library of top quality programs or we can
search for the content you require on your behalf.
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Train-the-Trainer
If you would prefer to use internal
resources to deliver your training, we will be pleased to provide your
training staff with training in the delivery of any of our programs,
provide each trainer with a detailed Facilitators Guide and we can
even provide training in the fundamentals of facilitation or training
design. Please contact us for details.
For more information on
our other services or to discuss your training and development
requirements please
contact us.
Contract Facilitation
If you have a program but require highly
qualified instructors we can draw from our excellent pool of independent
facilitators to deliver the program for you. We have extensive resources
in Canada and the USA and can draw upon our affiliates in
the other markets we serve to bring together a team of facilitators that
get results.
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