TRAINING THAT GETS RESULTS

MANAGING PERFORMANCE PROBLEMS

This one day, highly interactive training program explores easy and highly effective approaches for dealing with even the most difficult performance problems. It provides participants with a proven methodology for analyzing the root cause of performance problems and offers a systematic and fool-proof approach for conducting performance discussions and turning undesirable performance around.

This program has an effective balance of presentation, large and small group discussion as well as numerous application exercises.

Participants complete a personal action plan as they proceed through the program to determine how they will incorporate what is covered in the training into their daily work routine.

Participants receive a detailed Participant Workbook which includes details of the concepts and principles presented together with exercises and other job aids.

If you wish, we can fully customize this program to reflect the specific learning needs of your employees.

LEARNING OBJECTIVES

Upon completion of this program participants will:

define a “performance gap”
describe how to prevent performance problems through setting standards, communicating expectations, giving on-going and specific feedback, building open communication, and addressing problems in a timely way
use a series of questions to identify potential causes for any given performance gap
apply methods for building ownership of the problem, and commitment to solving the problem
identify the coaching needs of the employee and apply the appropriate supervisory practices to meet those needs
build, with the employee, mutually acceptable performance improvement plans
establish follow-up methods to monitor plan completion and success
discuss performance problems in a candid, assertive and non-personal manner
develop strategies for situations where the problem escalates rather than diminishes

Topics in this program include:

How Do You Handle Difficult Situations
Analyzing Performance Problems
The Process
The Performance Problem Worksheet
Conducting Performance Discussion
If The Problem Continues
Role Plays
Personal Action Plan

TOPICS COVERED

Train-the-Trainer Certification

We will be pleased to provide Train-the-Trainer certification to your trainers should you wish to conduct this training within your organization yourself. We will be pleased to discuss our certification process with you.

OPTIONS

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One of the greatest challenges managers face is dealing with performance problems. Many managers put off dealing with problem performers because they view this as an unpleasant task. When in fact, it can be a rewarding experience when done correctly.

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