Managing
Difficult Situations - Online Course -Management
Training: Online
We are updating our LMS and
courses. This course is temporarily offline. We apologize for any
inconvenience. The new and improved courses will be back online in
October.
Learn
how to identify and manage difficult employee situations.
As
a
manager or supervisor you are going to run into countless scenarios
where you have to pull some magic out of your hat (or at least be
good with smoke and mirrors). You've got to deal with individual
problems, mass mutinies, as well as your own problems. When those
challenging situations arise, you can't react haphazardly. You need
to approach the situation with a logical way of diagnosing the
problem and coming up with a plan to change an individual or group's
behavior. Not an easy task.
Learning Objectives:
Through this course you will be able to:
-
identify
typical difficult situations
-
explain why
people are usually reluctant to address difficult situations
-
identify the
impact problem situations can have if not dealt with quickly and
effectively
-
describe a
method for managers and supervisors to use when dealing with
employee or workplace problems
-
apply a
process for diagnosing and responding to employee problems
-
describe (in
case study format) 15 common employee problems with
recommendations on how a manager should respond
-
complete an
application exercise to apply these concepts on-the-job.
This courses includes:
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detailed
explanations of the concepts and best practice principles,
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case studies and
situational examples, |
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action steps,
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printable forms,
tools and exercises and |
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your own
personal action plan for how you will implement what you
have learned. |
Whether you are a
manager, supervisor or team leader, you will find the courses
offered to be of great value.
This course takes approximately
1.45 hours to 2 hours to complete.
To enroll please
click here.
If you wish to purchase
multiple subscriptions to multiple courses please contact us
and we will be pleased to discuss pricing discounts and multiple
course/user options.
Tuition: US$15.00
Prefer an
onsite classroom-based program on Managing Difficult Situations?
Please
contact
us.
Other courses include:
Qualities of
Leadership
Adaptive Leadership
Goal setting and Feedback
Empowerment
and Motivation
Listen
Up! – How to Really Listen
Straight Talk- Making Your Point
Managing Change
Managing
Conflict
Team Building Skills
Conducting
Performance Evaluations
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