TRAINING THAT GETS RESULTS
MANAGEMENT TRAINING: BY THE BOOK (I AND II)
MORE ABOUT MANAGEMENT TRAINING: BY THE BOOK
AVAILABLE IN E- BOOK ONLY
Whether you are a manager, supervisor or team leader, you will find the courses offered in this e-book to be of great value.
This 275 page (8.50 X 11) e-book contains 12 excellent 1 to 2 hour courses on the following topics:
- Qualities of Leadership
- Adaptive Leadership
- Goal setting and Feedback
- Empowerment and Motivation
- Coaching
- Listen Up! – How to Really Listen
- Straight Talk- Making Your Point
- Managing Difficult Situations
- Managing Conflict
- Managing Change
- Team Building Skills
- Conducting Performance Evaluations
For course descriptions about each of these topics click here.
Download your copy for the incredible price of only US $19.97.
When you purchase this e-book you also get a 60 day money back guarantee which is as follows: "ClickBank sells this product - they are a trusted online retailer specializing in digitally delivered products.". ClickBank will, at its option, replace or repair any defective product within 60 days from the date of purchase. After 60 days all sales are final. ClickBank does reserve the right to alter or revise its return policy at any time."
Click here to review brief course descriptions
AVAILABLE IN E- BOOK ONLY
MORE ABOUT MANAGEMENT TRAINING: BY THE BOOK II
COURSE DESCRIPTIONS
This 200 page (8.50 X 11) e-book contains 13 valuable 30 minute to 2 hour courses on the following topics:
- Strategic Planning
- Reward and Recognition Programs
- Conducting Career Discussion
- Effective Interviewing
- Facilitating Group Dynamics
- Get off my back! Is your manager a micro-manager?
- Group Decision Making
- Conducting a Job Analysis
- Meeting Management
- Orientation Programs
- Making Effective Presentations
- Self Directed Work Teams: An Overview
- Time Management
For course descriptions about each of these topics >> click here.
Download your copy for the incredible price of only US $17.97
When you purchase this e-book you also get a 60 day money back guarantee which is as follows: "ClickBank sells this product - they are a trusted online retailer specializing in digitally delivered products.". ClickBank will, at its option, replace or repair any defective product within 60 days from the date of purchase. After 60 days all sales are final. ClickBank does reserve the right to alter or revise its return policy at any time."
Click here to review brief course descriptions
COURSE DESCRIPTIONS
In Management Training: By the Book
Qualities of Leadership
We all know when we're around one. Leaders have that something special that galvanizes the workplace, excites employees and makes work truly rewarding. Learn the qualities of an effective leader based on dozens of documented models and case studies. Through this course you will be able to:
- define Leadership in general terms
- describe key competencies or characteristics associated with leadership
- complete an exercise to identify the leadership qualities in others
- complete a self assessment for evaluating your personal leadership strengths and weaknesses.
This course takes approximately 1.45 hours to 2 hours to complete.
Adaptive Leadership
This course describes how managers can assess the individual needs of their staff based on their level of "self-directedness" and use the most appropriate leadership style to maximize the effectiveness of their employees’ performance. Managers can use Adaptive Leadership to make their employees more productive and to provide a more satisfying work environment. At the same time, managers who effectively apply this technique will find they have more time to attend to their own priorities. It's a win-win for the employee, the manager and the company. Through this course you will be able to:
- describe the concept of Adaptive Leadership and the ADAPT model
- identify simple guidelines to apply Adaptive Leadership
- explain how you can apply Adaptive Leadership to help employees become more productive
- use worksheets for managers and supervisors to assess the Personal Autonomy of your staff and for delegating work to the most appropriate employees
- describe how managers and supervisors can assess an employee's level of supervisory need based on their proficiency and determination
- explain how managers and supervisors should "adapt" their approach to assist employees
- complete a series of mini-case studies and exercises that will demonstrate your understanding of Adaptive Leadership and help apply the concepts on-the-job.
This course takes approximately 1.45 hours to 2 hours to complete.
Goal setting and Feedback
Goal Setting and Feedback is critical if you are to constantly improve your personal performance, your employees' performance and the performance of your company overall. Goal Setting keeps you focused forward towards constant improvement. This course covers specific steps on setting effective goals with employees and teams. Also explains the best approaches for providing positive feedback and providing constructive negative feedback.
- explain the critical steps for effective Goal Setting
- describe the best way to provide positive feedback
- outline an approach for providing other's with negative, or constructive feedback.
- set effective goals for their employees
- provide effective and timely feedback to their employees
- complete a case study describing goal setting at multiple levels in a company.
- complete an application exercise to apply these concepts on-the-job.
This course takes approximately 1.30 hours to 1.45 hours to complete.
Empowerment and Motivation
As a manager or supervisor one of your most challenging responsibilities is to keep your employees motivated to do the best job they can. The key for managers is the ability to assess motivational levels and to understand what he/she can do to motivate–or at least avoid de-motivating an employee. Through this course you will be able to:
- explain the impact of motivation on an employee's performance.
- describe some of the factors under a manager's control that can influence an employee's motivation.
- describe the impact low motivation can have on an employee's performance and what it can cost your business.
- apply a simple model for motivating employees
- use a survey for assessing morale in their organization
- describe actions/behaviours that typically motivate/de-motivate employees
- develop specific initiatives a company/manager can use to motivate employees
- complete a case study of how one organization implemented a program designed to improve motivation/morale.
- complete an application exercise to apply these concepts on-the-job.
This course takes approximately 1.45 hours to 2 hours to complete.
Coaching
From the sports arena to the shop floor or office cubicle, by far one of the most essential skills that a leader can have is the ability to coach others. It should come as no surprise that excellent managers and supervisors are also excellent coaches. They ensure that each individual’s development is aligned with the Organization and the department/team vision and goals. The most effective way to do this is by employing highly effective and structure coaching practices. This course will help you to enhance your effectiveness as a coach. Through this course you will be able to:
- describe what it means to “coach” your employees
- identify what an effective coach does
- use a structured process to increase the effectiveness of your coaching activities
- understand coaching and goal setting
- assess and track performance improvement
This course takes approximately 1.30 hours to complete.
Listen Up! – How to Really Listen
Effective communication is crucial to the success of any business. Listening is often the forgotten communication skill. It's assumed that if we can hear – we can listen. But listening is a choice. If not exercised properly you severely hamper your ability to communicate effectively with coworkers and others. Through this course you will be able to:
- describe the basic rules for listening and speaking so it's easy for others to listen
- explain some of the barriers to effective listening that can be avoided
- describe the different types of listening styles and how they impact our interpretation of what we hear
- apply a proven technique for handling situations when you haven't got time to listen
- identify how to handle situations where it seems the other person isn't listening
- assess your listening skills
This course takes approximately 1 hour to complete.
Straight Talk- Making Your Point
Have you ever been in a conversation with someone at work and they're trying to explain a problem to you but they're all over the board and you can't tell what they're saying? Are they telling you something? Asking you something? We've all been in these conversations. They're frustrating, confusing and often lead to unnecessary work or missed opportunities. And, let's admit it, we've also been the one that couldn't get the message straight to begin with. This type of communication goes on in every business everyday. If you're effective at communicating and making your point you'll get far more accomplished and people will be more likely to listen to you. Through this course you will be able to:
- describe three critical steps in providing straight talk
- understand the 3W's and why these are critical to the message
- recognize important elements to consider when conveying information to another person
- use a worksheet for outlining your approach the next time they have to convey important information to someone
- evaluate your ability to make their point effectively
This course takes approximately 1 hour to complete.
Managing Difficult Situations
As manager or supervisor you are going to run into countless scenarios where you have to pull some magic out of your hat (or at least be good with smoke and mirrors). You've got to deal with individual problems, mass mutinies, as well as your own problems. When those challenging situations arise, you can't react haphazardly. You need to approach the situation with a logical way of diagnosing the problem and coming up with a plan to change an individual or group's behaviour. Not an easy task. Through this course you will be able to:
- identify typical difficult situations
- explain why people are usually reluctant to address difficult situations
- identify the impact problem situations can have if not dealt with quickly and effectively
- describe a method for managers and supervisors to use when dealing with employee or workplace problems
- apply a process for diagnosing and responding to employee problems
- describe (in case study format) 15 common employee problems with recommendations on how a manager should respond
- complete an application exercise to apply these concepts on-the-job.
This course takes approximately 1.45 hours to 2 hours to complete.
Managing Change
Look at the business section in today's newspaper and you're likely to read about a few of the ways companies are "positioning themselves in their competitive market:" Down-sizing, mergers, restructuring, making incredible leaps with technology - whatever the motive or means what it all boils down to is change. The dynamics of change deals with the human reaction to change. The mechanics of change focus on designing processes that ensure changes occur effectively within an organization. The course presents steps managers can take to reduce employee resistance to change. Also offers suggestions on how managers can promote an expectation of constant change and improvement. Through this course you will be able to:
- describe common reasons why employees resist changes
- follow a process for planning, communicating, and implementing changes
- complete a case study of one company's process and tool for communicating changes that impact other departments, computer systems, policies & procedures
The course takes approximately 1 hour to 1:30 to complete.
Managing Conflict
Without a doubt, the most damaging, counterproductive dynamic in the workplace is conflict. Not just any conflict, but personal conflict. Largely because it's so common. You just can't put groups of people together and expect them to always play nice. A little conflict can be a productive catalyst for some groups to take action or to reexamine decisions and their work environment. But if left unattended it will likely spread like a weed. The impact conflict can have on productivity, morale and turnover is staggering. As a manager you need to know how to manage both. This course provides techniques and tips for managing conflict effectively. Through this course you will be able to:
- define two types of workplace conflict
- describe situations with the potential for conflict
- explain techniques for addressing conflict
- complete mini case studies that illustrate conflict in the workplace
This course takes approximately 1 hour to 1:15 to complete.
Team Building Skills
Group / Team dynamics can exert a powerful influence on the productivity and motivation of employees. If you as a manager or supervisor know how to anticipate and react to those dynamics you can increase your employees’ productivity while decreasing money and time lost on interpersonal problems. This course describes what constitutes a team, techniques for managers to assess the level of "teamwork" and cooperation among their staff and it provides simple techniques to promote team building. Through this course you will be able to:
- describe the stages a team will cycle through as it faces a new challenge or changes in its membership
- complete case studies which illustrate productive and unproductive teams
- explain what a manager or supervisor can specifically do to escort a group through each stage of team development
- describe different "roles" team members may play and why they're important
- use a team assessment tool to assess the strengths and weaknesses of your team(s)
This course takes approximately 1:30 to 2 hours to complete.
Conducting Performance Evaluations
The performance evaluation process is an important component in managing the performance of your employees. For managers, the formal process of performance evaluations forces them to think critically and constructively about their employees' performance. The course describes what managers should do before, during, and after evaluations to make them an effective tool for performance management. Through this course you will be able to:
- describe the concepts of performance management vs. performance evaluations
- describe the purpose and benefits of conducting performance evaluations
- use a sample performance evaluation tool
- analyze a performance evaluation case scenario
- describe the purpose and benefits of conducting performance evaluations
- apply a guideline to prepare for, conduct, and follow-up on performance evaluations
- describe some of the common mistakes managers make when evaluating employee performance
- adapt a sample performance evaluation for your own use
In Management Training: By the Book II
Strategic Planning
Strategic Planning is arguably the most critical of executive management responsibilities. It's really more than a "skill" - it's your assurance to employees, customers, and stockholders (if you have them) that you plan on being here tomorrow to meet their expectations. As important as strategic planning is, few companies have a standardized approach to developing and deploying their plan. Upon completion of this course, you will be able to:
- describe the importance of developing a short and long-term strategic plan
- follow a step by step process for identifying their Critical Business Driver (s)
- complete a case study of one company's experience using this business planning process
This course takes approximately 1:15 hours to 1:30 hours to complete.
Reward and Recognition Programs
Reward and Recognition programs are one important facet in providing employees with a satisfying, motivating work environment. Satisfied, motivated employees mean fewer problems for managers and more time to deal with other priorities. Many companies attempt R&R programs - but designed incorrectly they can actually have a detrimental effect on employees. Upon completion of this course, you will be able to:
- design their own Reward and Recognition program
- identify critical "Do's and Don'ts" for designing an effective Reward and Recognition Program
This course takes approximately 25 to 30 minutes to complete.
Conducting Career Discussion
As a manager or business owner you'll face the challenge of finding and keeping good employees. In a booming economy good candidates may jump from job to job just for the salary increase. Even if they don't - you can bet your competition will at least find ways to tempt them! While every person must take ultimate responsibility for their career as a manager you should be capable of providing effective career guidance. Upon completion of this course, you will be able to:
- describe the best way and time for conducting career discussions.
- explain the responsibility of the manager and the employee in career planning.
- identify how to compare someone's ability and motivations to the requirements of a job.
- describe Horizontal vs. Vertical job opportunities and identify why they are critical to retaining employees
This course takes approximately 20 to 30 minutes to complete.
Effective Interviewing
Interviewing is not only the skill of choosing the right candidate for a job – it's avoiding the wrong one! There are some key points to interviewing that every manager must know. This course explores these key points. Upon completion of this course, you will be able to:
- identify how to link job requirements to the interview
- describe a step by step process for preparing and conducting interviews
- use an interviewing matrix for comparing candidates in a standard format
- describe a process for preparing and conducting interviews
- use and adapt sample tools for comparing interview candidates
- follow the SOAR method for interviewing candidates
- complete a self assessment to assess their interview skills
This course takes approximately 1 hour to 1 hour and 15 minutes to complete.
Facilitating Group Dynamics
We've all been in meetings where a topic is being discussed on the surface but just below the surface there's a powerful struggle going on. Participants square off defending their own ideas, assertive members take up the most time while less assertive ones never share their ideas, decisions are made that no one really commits to, the group goes off on tangents and never seems to make progress towards the meeting objective – if one is even defined. Who's directing the process? The amount of time, energy and money wasted during ineffective meetings is staggering. This module will provide you with tips on how to manage both the content and process of a meeting. Upon completion of this course, you will be able to:
- complete seven case studies of difficult group situations commonly encountered by managers and facilitators as well as tips on how to handle them
- identify general suggestions and considerations when facilitating groups
The course takes approximately 55 to 65 minutes to complete.
Get off my back! Is your manager a micro-manager?
One of the most common criticisms of management is that employees feel their manager spends too much time policing their work, asking questions, following up, interrupting etc. Basically micro-managing. As a manager you're in a no win situation. An employee's need for direction and supervision fluctuates based on the task at hand, the employee's stage of development and motivation and their confidence. Of course you're expected to know exactly the right amount of "management" to provide every time! Upon completion of these course, you will be able to:
- identify specific examples of micro-management to watch out for
- explain why some managers are micro-managers
- explain the powerful relationship between Adaptive Leadership and micro-management
- identify ways a manager can avoid unnecessary micro-management
- discuss the concept of "managerial power"
The course takes approximately 30 minutes to 45 minutes to complete.
Group Decision Making
When the responsibility for a decision is spread across members of a group the effectiveness of the decision making process can be severely corrupted. While the group enjoys a sense of unity and consensus, powerful underlying dynamics may have steered them into the wrong decision. Though typically associated with larger companies the impact is no less a hazard to small companies. This topic is a must for any manager who needs to gather input from other sources when making important decisions or when a group is faced with making a significant decision. Upon completion of this modules, participants will be able to:
- describe common obstacles and dynamics that interfere with a group's ability to make effective decisions
- identify methods for testing the decision making process of a group for true consensus
- complete a case study of one company's mismanagement of a decision making process and the costly outcome.
The course takes approximately 1:15 hours to 1:30 hours to complete.
Conducting a Job Analysis
A job analysis is the process of identifying the actual responsibilities (tasks, attitudes, skills and work environment) related to a job. Most managers would say; "I know what each job entails. I don't need to do a job analysis." or "Everybody just does everything." That may seem to be working, but truth is, you could manage a lot more efficiently if you knew specifically what each job entailed. Upon completion of this course, you will be able to:
- describe the components of a job analysis
- follow an outline for conducting a job analysis
- apply tools and techniques for gathering job related information
- explain how the job analysis impacts other critical functions in the company
The course takes approximately 30 minutes to 45 minutes to complete.
Meeting Management
Most managers would agree they spend too much time in meetings and not enough time doing real work. Meetings are supposed to be the launching pad for making decisions and planning. Instead they become black holes of productivity. Ironically, when productivity drops, a meeting is called to find out why. The whole thing becomes a vicious cycle. Upon completion of this course, you will be able to:
- describe the common problems that make meetings inefficient and identify how to avoid them
- identify how to effectively plan, conduct, and follow up on a meeting
- evaluate the effectiveness of their meetings.
The course takes approximately 50 minutes to 60 minutes to complete
Orientation Programs
The first few weeks can make or break a new hire. If they don't receive a good orientation to their new job responsibilities they will become demoralized and you'll be left fixing their mistakes. Your intent should be to get them up and running on their own as soon as possible so you can get back to other priorities. Upon completion of this course, you will be able to:
- design their own orientation program
- use and adapt a sample "checklist" for getting a new hire up and running quickly
- complete a sample assessment tool for new hires to evaluate their existing orientation program
The course takes approximately 30 minutes to 45 minutes to complete.
Time Management
There's a limit to how much time you can throw at your business or job. If you keep going in earlier and getting home later, after awhile you're going to get burned out. As the old saying goes you have to work smarter, not harder. Time management skills are the key to getting more done and delivering quality results in a reasonable timeframe. Upon completion of this course, you will be able to:
- describe how to determine work priorities so you can maintain focus
- identify where in their daily routine they are wasting time
- apply tips and techniques for managing both personal time and work time
- complete a personal Time Management Assessment
- perform an audit of how they spend their time
- apply tips for Time Management at home
The course takes approximately 1 hour to 1:30 hours to complete.
Self Directed Work Teams: An Overview
This course is only intended to familiarize you with SDWTs so you can decide if your department would like to pursue them. Upon completion of this course, you will be able to:
- describe what self directed work teams are and how they can benefit an organization
- explain specific actions a manager can take to implement and support self directed work teams in his/her company
- use an assessment tool for determining whether or not their company is ready for an employee empowerment initiative such as self directed work teams.
The course takes approximately 45 to 60 minutes to complete.
The course takes approximately 45 to 50 minutes to complete.
Making Effective Presentations
If you aspire to higher positions of responsibility, along your career path, you'll no doubt be required to make presentations. They may be few, they may be informal or it may become a regular part of your job to stand in front of hundreds of people. The ability to speak effectively in public speaking is a powerful asset – one that's very often equated with leadership. Your ability to influence others is directly tied to the effectiveness of your presentation skills. Upon completion of this course, you will be able to:
- describe the common pitfalls to avoid when planning or making a presentation
- provide an outline for designing an effective presentation
- identify how to reduce the anxiety associated with making a presentation
It’s not just theory. There are dozens of practical action items, tools and approaches that you can apply right away.
Whether you need a refresher or you are new to a position, these books are a tremendous value. While these courses are foundational, there is much that you can learn about proven best practices in management and supervision.
All of the courses in these books range from 30 minutes to to 2 hours to complete and are presented in an easy to read, straight-forward fashion. Detailed descriptions of each course are provided further down this page.
Every course includes;
- detailed explanations of the concepts and best practice principles,
- case studies and situational examples,
- action steps,
- printable forms, tools and exercises and
- your own personal action plan for how you will implement what you have learned.
These two great e-books contain foundational, practical and easy-to-apply courses on a wide range of essential management and supervisory topics.
All the courses are based on proven concepts that we have been offering in our classroom training programs for over 20 years.
Management Training: By The Book I
Management Training: By The Book II
12 foundational, self-study courses on essential management and supervisory skills topics.
Over 18 hours of training in the basics all in one affordable eBook.
Click here for complete details on the courses included as well as a link to detailed course descriptions.
13 more engaging self-study courses on essential management and supervisory skills topics.
Over 12 hours of training in the basics all in one affordable eBook.
Click here for complete details on the courses included as well as a link to detailed course descriptions.
Whether you are a new manager or supervisor or you are looking for new ideas and approaches, or you need a refresher, I am certain that you will learn something new which will help you to improve your skills. There is no risk and a great deal that you can gain.
To Purchase and Download Management Training By The Book Click Here.
To Purchase and Download Management Training By The Book II Click Here.
So why not purchase your copy today?