Foundations Supervisory Excellence for Managers, Supervisors and Team Leaders

Foundations: Supervisory Excellence
This Program Explores Essential Management/Supervisory Competencies And Incorporates Proven Best Practices To Enable Managers, Supervisors and Team Leaders To Enhance Employee Performance Through Supervisory Excellence

Overview:

This highly interactive 2-day program is best conducted as an in tact 2 day program, but it can be divided into a series of shorter workshops. It provides managers, supervisors and/or team leaders with the opportunity to establish and maintain highly successful supervisory and leadership practices.

This workshop provides hands-on tools which make transition of the learning to the job easy and effective. In order to assist participants in implementing what they have learned, each participant workbook includes a Personal Action Plan used to set goals, plan activities to achieve these goals and measure their progress. Participants are encouraged to share these plans with their managers and to solicit assistance/coaching to help achieve their goals.

To obtain a printable copy of this overview, click here.

The program contains six modules which address the following:

Module 1: The Role: Key Supervisory Principles and Practices

Module 2: Adaptive Leadership and Influence

Module 3: Communication, Team Building and Motivation

Module 4: Delegating for Productivity and Development

Module 5: Coaching

Module 6: Dealing Effectively with Performance Problems

By participating in this workshop, you will have the opportunity to:

Define and clarify the various aspects of your critical team leader/supervisory role in your Company

Determine your leadership style and apply the principles of Adaptive Leadership to influence and enhance your employees’ performance

Build and maintain a highly productive and positive team atmosphere

Enhance your ability to delegate for productivity improvement and employee development

Maximize your effectiveness as a coach, a communicator and as a leader

Deal effectively with performance problems

Develop your own Personal Action Plan for how you take what is covered during the workshop and apply it to your situation

Discuss specific issues and challenges to fulfilling your role

Benefit from the experiences of your fellow colleagues and peers

Module 1

The Role of the Supervisor: Key Managerial/Supervisory Principles and Practices

Upon completion of this module, participants will be able to:

define their supervisory role and responsibilities

identify priorities within this role

describe the elements of supervisory excellence

describe the Performance Management Cycle: Planning for performance, Focusing performance, Appraising performance, and Rewarding performance

identify methods for translating organizational values, mission and vision and modeling these through your supervisory practices

identify potential obstacles to their success as team leaders/supervisors, and generate ways to prevent, minimize and/or remove these obstacles

set priorities for short and long-term objectives

link their responsibilities to the delivery of customer service excellence

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Module 2

Adaptive Leadership and Influence

This module provides participants with an opportunity to identify their leadership style, to assess the strengths and limitations of that style, and to plan for building on their strengths to increase their leadership effectiveness. This will result in an increased ability to have a positive influence on, not only their employees, but also their peers and managers.

Upon completion of this module, participants will be able to:

define leadership and describe the purpose of adapting their approach to the needs of their team members/direct reports

identify and assess their predominant leadership style

assess the leadership needs of their employees and determine the most appropriate style to address those needs

build flexibility while maintaining consistency

establish credibility through building respect and confidence

create a positive, mutually respectful working environment

lead the development of their employees’ performance from new hires to seasoned performers

apply the Adaptive Leadership Model to help correct performance problems.

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Module 3

Communication, Team Building and Motivation

Upon completion of this module, participants will be able to:

identify potential sources of communication breakdowns and generate ways to avoid these pitfalls

use active listening techniques

give both positive and negative feedback on performance in a constructive manner

identify the characteristics of a highly effective team

assess their team leadership effectiveness

describe the characteristics of a good team player

identify ways for a team to make decisions

identify how to run effective and productive team meetings

describe the factors which impact on employee motivation

analyze what increases and decreases their team members’ motivation levels

identify what they are doing which can be contributing to team members’ lack of motivation

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Module 4

Delegating for Productivity and Development

Upon completion of this module, participants will be able to:

determine when and what to delegate

select the appropriate person

give instructions and establish clear responsibility and authority parameters

develop and implement follow-up methods

re-direct performance using a coaching style

use delegation to develop a cross-training program to provide cover for absences

apply the appropriate leadership style to build confidence

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Module 5

Coaching

Upon completion of this module, participants will be able to:

describe what is means to “coach” employees

identify what an effective coach does

use the Focused-Coaching Process

set realistic performance goals

define boundaries for individual performance

establish accountability to new performance outcomes

assess performance improvement

give timely and appropriate feedback

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Module 6

Dealing Effectively with Performance Problems

Upon completion of this module, participants will be able to:

define a “performance gap”

describe how to prevent performance problems through setting standards, communicating expectations, giving on-going and specific feedback, building open communication, and addressing problems in a timely way

use a series of questions to identify potential causes for any given performance gap

apply methods for building ownership of the problem, and commitment to solving the problem

identify the coaching needs of the employee and apply the appropriate supervisory practices to meet those needs

build, with the employee, mutually acceptable performance improvement plans

establish follow-up methods to monitor plan completion and success

discuss performance problems in a candid, assertive and non-personal manner

develop strategies for situations where the problem escalates rather than diminishing

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While not part of this package, other topics can be added such as:

Managing and Appraising Performance

Problem Solving and Decision Making

Participants each receive a detailed participant workbooks which summarizes all the material presented in the program as well as learning activities, job aids, planning tools, action planning tools and more.

Full half-day and one-day versions of each of the modules described above are also available.

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