Welcome to the preview of Maximizing the Customer Experience On-line Certification Program. This is a portion of the fifth module in our outstanding eight module 6.5 hour program. This module focuses on a critical customer focus best practice of tracing your journey through your organization and what to do in order the maximize the customer’s experience as they interact with your organization. This segment takes approximately 25 minutes to complete. Please follow the three steps below to get the most out of this free preview. You will require a recent version of Adobe Flash and Java installed on your device in order to access this module. (By the way, we are testing a new delivery system for the video so if you encounter any problems, we would appreciate your feedback.)
Download and print this excerpt from the course’s Study Guide. You’ll need it as you go through the module.
Watch your video preview of the course module – be sure to take lots of notes. What you learn in this module can be applied immediately to improve your business.
Once you have completed your preview , choose the path you wish to follow and click on the appropriate links below.
Certification Program
To find out more about this online certification program or to enroll
Classroom Training
Prefer classroom/onsite training in this subject matter? To find out more
Resources & Books
If you’d like to view our customer service books, please