TRAINING THAT GETS RESULTS
CUSTOMER-FOCUSED LEADERSHIP
We have six outstanding fully customizable customer service and customer focus training programs to choose from.
CUSTOMER SERVICE / CUSTOMER FOCUS TRAINING
PROVEN, CUSTOMIZABLE, ON-SITE TRAINING PROGRAMS
Research clearly shows that Customer Focus is a Leadership issue.
This unique two-day workshop will help you understand the critical role customer focus plays in your long-term success. It also provides you with the knowledge and skills necessary to ensure you can build and sustain a customer-focused culture.
The target audience includes: Senior Management, Managers, Supervisors and Team Leaders.
>> Click here for a detailed course description.
CUSTOMERS FOREVER: DELIVERING EXCEPTIONAL CUSTOMER SERVICE
CUSTOMER FOCUS FOR THE BACK OFFICE
CUSTOMER-FOCUSED COMMUNICATION
THE WOW FACTOR
The only thing your competitors cannot duplicate is service experience of your customers.
This two-day in-house program is designed for all employees. It provides the knowledge and skills required for creating and enhancing customer focus and improving service across your entire organization.
The target audience includes all employees in both customer contact and support roles.
>> Click here for a detailed course description.
You will never get it right for the paying customer unless you get it right internally first.
This two-day program is designed specifically for all back office or support employees. It presents a process for creating a customer-focused mind-set such that all employees understand what they must do in order to enable customer-contact employees to succeed with the customer.
The target audience includes all employees who do not interact with customers.
>> Click here for a detailed course description.
Effective communication with customers is a must for anyone who wants to dramatically improve his or her service relationships with customers and colleagues.
This one-day program will enable participants to eliminate the needless problems which can so easily arise from ineffective communication. It can be added as a support module to either Customers Forever or Customer Focus for the Back Office in a ½ day format or it can be provided separately in its one-day format.
The target audience includes all employees.
>> Click here for a detailed course description.
Creating a Customer-Focused mind-set and delivering a level of service which consistently “wows” your customers will create differentiation in today’s highly competitive market.
This 1 day highly interactive, customizable on-site workshop has been described as Customer Focus on Steroids. Participants will be able to develop a strategy for how they can wow their customers and build a strong fan base.
The target audience includes all customer-contact employees.
>> Click here for a detailed course description.
MAXIMIZING THE CUSTOMER EXPERIENCE ONLINE CERTIFICATION PROGRAM
If your budget does not support an in classroom experience or you are an individual looking for training, check out our new online program. It is based on our highly successful Customers Forever Program.
This outstanding six hour interactive, online learning experience is perfect if you want to become a customer experience professional. Whether you serve customers directly or support those who do, you will find this program a terrific resource.
>> Click here for a detailed course description.
Online Customer Service Certification Training for under $200.00.
Click Here for details.
CUSTOMER FOCUS FOR THE FRONTLINE
Maximize the quality of the service experience and you will increase customer retention, loyalty and profitability.
This two-day in-house program is designed specifically for all front-line employees. It provides the knowledge and skills required for creating and enhancing customer focus and improving service at the point of contact with the customer.
The target audience includes all employees who interact with customers in person, by telephone, or in any other fashion.
>> Click here for a detailed course description.
“Whatever your budget, we offer proven training programs that get results. Whether you wish to use one of our highly effective generic programs or you would prefer to have us customize the training to reflect your culture, vision, values and strategic objectives, we will be pleased to be of service.”
That’s Customer Focus!
Maximizing the Customer Experience
That’s Customer Focus!
Maximizing the Customer Experience