Customer
Service / Customer Focus Training
We offer
four
outstanding classroom-based Customer Service and Customer Focus
training programs and
two
terrific books to help you sharpen your
customer focus and deliver exceptional service.
See the brief descriptions below as well as links to detailed course
descriptions for each of these great programs.
In-House
Classroom Programs
Customer-Focused Leadership
This 2-day, highly interactive
program provides you with proven fundamentals for developing and
improving customer focus and service quality throughout your
organization. Experts agree that Customer Focus is a leadership
issue. If you are serious about making Customer Focus a competitive
advantage in your organization, this program is a must.
Click here for a
detailed course description.
Customers
Forever
Whether
your goal is to create customer focus, improve customer retention, create value and build
customer loyalty or enhance the delivery of service to your
customers, this program is for you.
This one or two-day program is designed specifically for all
front-line and back-office support employees.
Click here for a detailed course
description'
Customer-Focused
Communication
Effective
communication with customers is a must for anyone who wants to
dramatically improve his or her service relationships with customers
and colleagues. This workshop will help participants eliminate the
needless problems which can so easily arise from ineffective
communication.
Click here for a
detailed course description'
The
Wow Factor
Creating a Customer-Focused
mind-set and delivering a level of service which consistently “wows”
your customers will create differentiation in today’s highly
competitive market. This kind of differentiation will lead to
greater customer loyalty and a “fan base” of customers who will brag
about how good you are to deal with. That’s got to be good for your
business!
Click here for a detailed course
description'
Books
That's
Customer Focus!
This amazing 200 page
book explains in great detail what customer focus is and everything
you need to know and do in order to create a truly Customer-Focused
Organization. Whether to manage a large company, small enterprise or
department, this e-book will make a difference. Click on the link
below to find out more
about this unique book. Available in paperback and e-book formats.
Recently ranked #42
in Amazon's Business Book Section!
Click
here
for more details
The Customer
Focus Companion
You’ve
read That's Customer Focus! and you’ve decided to take the next step and put what you now know
into action. This invaluable e-Book resource will not only help you
to stay on track but it will also leverage every action you take
using a proven highly structured approach. This resource is
downloaded in a PDF format which is viewed using Acrobat Reader V7
or later.
The Customer Focus! Companion
includes:
-
Specific details on how to set-up your Customer
Focus team and structure team meetings to get maximum benefit.
-
A 20 page action planning tool to help you document and
translate what you learned from reading
That's Customer Focus!
and create your own personal action plan for how you will become a
customer-focused leader.
-
Fourteen
Customer Focus team meeting activity guides with explicit
instructions on how to conduct each meeting.
Click here for more
information
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listing
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