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 Enable your customer contact staff to provide a level of service which consistently “wows” your customers 

Call us at (519) 284-8080

The “Wow” Factor Workshop

Yes, this on-site training program is called The Wow Factor. We realize that the “wow factor” is a term which is a bit overused these days but we have been using it for close to 20 years because we can’t find a better way to describe the overall outcome of this engaging workshop. Upon successfully apply what we cover in this workshop, your employees will possess the knowledge and skills needed to consistently deliver a level of customer service which is beyond what your customers expect and they will keep coming back for more. WOW!

The Wow Factor is about creating a Customer-Focused mind-set and delivering a level of service which consistently “wows” your customers in a way which will create differentiation in today’s highly competitive market.  This kind of differentiation will lead to greater customer loyalty and a “fan base” of customers who will brag about how good you are to deal with. WOW!

That’s got to be good for your business!

The Wow Factor is a one-day, highly interactive, customizable, on-site workshop. It has been described as Customer Focus training on Steroids. This workshop is specifically targeted to experienced customer service providers who already deliver good service. The intent is to go from really good to exceptional. For those who are new to the service role we recommend our Customers Forever: Delivering Exceptional Customer Service Workshop.

As we mentioned, this program is highly engaging and interactive. And it is customizable. We can tailor it to reflect the participants real world customer interactions and experiences as well as reinforce your Organization’s, mission, vision and values.

Upon completion of this session participants will be able to develop a strategy for how they can wow their customers and build a strong fan base.  Whether you would like to use this generic program or have us customize it to reflect your specific requirements, we can help.

Learning Objectives:

Upon completion of this program, participants will:

  • Understand why wowing customers is a critical customer retention strategy
  • Know what it is that customers want, when it comes to the service they receive
  • Understand the impact customers’ expectations have on whether or not they will be wowed by what you do
  • Identify customer touch point opportunities and determine what will wow customers at these touch points
  • Understand why creating a loyal fan base of customers who brag about your business is good for your bottom line
  • Develop an Action Plan for implementation after the program
Topics Covered:

Topics in this program include:

  • 1. What is Customer Focus and Service?
  • 2. Why Customer Focus Creates a Competitive Edge
  • 3. What Customers Want
  • 4. The Power of Customer Perception
  • 5. Perception Drives Expectations
  • 6. Moments of Truth
  • 7. The Wow Factor- Retention
  • 8. Why Wow?
  • 9. The Wow Factor- Customer Loyalty
  • 10. Personal Action Plans



In Summary:

Enable your customer contact staff to provide a level of service which consistently “wows” your customers in a way which will create differentiation in today’s highly competitive market.

✓Highly interactive on-site workshop
✓Can be fully customized
✓Targets all Customer Contact Staff
✓1 day format
✓Suggested class size: 12 to 15 participants
✓Detailed 70 page participant workbook
✓Personal Action Plan included
✓Train-the-Trainer available


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