The “Wow” Factor Workshop
Yes, this on-site training program is called The Wow Factor. We realize that the “wow factor” is a term which is a bit overused these days but we have been using it for close to 20 years because we can’t find a better way to describe the overall outcome of this engaging workshop. Upon successfully apply what we cover in this workshop, your employees will possess the knowledge and skills needed to consistently deliver a level of customer service which is beyond what your customers expect and they will keep coming back for more. WOW!
The Wow Factor is about creating a Customer-Focused mind-set and delivering a level of service which consistently “wows” your customers in a way which will create differentiation in today’s highly competitive market. This kind of differentiation will lead to greater customer loyalty and a “fan base” of customers who will brag about how good you are to deal with. WOW!
That’s got to be good for your business!
The Wow Factor is a one-day, highly interactive, customizable, on-site workshop. It has been described as Customer Focus training on Steroids. This workshop is specifically targeted to experienced customer service providers who already deliver good service. The intent is to go from really good to exceptional. For those who are new to the service role we recommend our Customers Forever: Delivering Exceptional Customer Service Workshop.
As we mentioned, this program is highly engaging and interactive. And it is customizable. We can tailor it to reflect the participants real world customer interactions and experiences as well as reinforce your Organization’s, mission, vision and values.
Upon completion of this session participants will be able to develop a strategy for how they can wow their customers and build a strong fan base. Whether you would like to use this generic program or have us customize it to reflect your specific requirements, we can help.