Customer Focus For the Frontline
Customer Focus for the Frontline© brings proven, customizable customer service and customer focus training to your location. It is available in a two-day format.
This 3 minute video presents the outcomes and benefits of this proven training program.
Targeting your customer contact employees, this unique, on-site customer focus training course presents a proven approach for embedding a customer-focused mind-set. Your Frontline employees will learn proven strategies and develop essential skills needed to sharpen their customer focus. By applying the approaches presented in this training participants will be able to:
- increase the current levels of customer satisfaction,
- improve overall service performance
- become proactive in service recovery,
- improve and enhance customer retention and loyalty
Creating a strong customer-focused culture is a long-term profit strategy. Customer Focus Training will develop a mindset dedicated to consistently delivering exceptional service to both external and internal customers. This mind-set is at the heart of any successful customer culture.
Some of the benefits of a strong customer service culture include:
- Impressed customers will become loyal customers.
- Loyal customers buy more and cost less to serve.
- Loyal customers become advocates, creating word of mouth advertising.
- Reduced employee turnover.
- Increased revenue.
- The cost of poor service reduces significantly
Enable your customer contact staff with the mind-set, strategies and skills needed to sharpen customer focus. We provide proven tools, tactics and strategies to get the job done.
This highly-interactive customer focus training program will help your employees make the most of their day-to-day interactions with customers and colleagues. Course learning objectives, topics and fast facts are provided at the bottom of this page.
If you want to take advantage of the cost savings associated with online training, we offer an online version of this training program. It is called Maximizing the Customer Experience. This is a certificate level certification program. This program is available for individual and group purchases. Click here for more details.
In our experience, Customer Focus and service excellence is a leadership issue. If you want to maximize your ROI on this training investment we highly recommend that you have your leaders attend our Customer-Focused Leadership workshop. For more details click here.
If effective communication with your customers is your priority, please check out our Customer-Focused Communication program. Click here for details.
We also offer customer focus training for your Back Office employees. For more details please click here.
Customers value service and in today’s economy they want and expect it if they are to give you their loyalty and repeat business. Our training programs will help you to make service excellence a competitive advantage in your organization.