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Enable your managers to embed and sustain customer focus using proven customer-focused leadership best practices.
Exceptional Customer Service
Participants will master the use of proven tools, tactics and strategies in order to build customer loyalty through excellence in customer service throughout your entire organization.
For the Frontline
Equip your employees with the know-how to increase customer retention, customer loyalty and attract new business - to perform their jobs in a way which customers
Participants will master the use of proven tools, tactics and strategies in order become truly customer focused.
For the Back Office
You’ll never get it right for customers if you don't get it right internally first.
Build strong internal service partnerships and ensure your support staff do their part in maximizing the quality of your customers' service experiences.
Ensure your employees maximize the quality of communication with customers and others, even in the most difficult situations.
The Wow Factor
Enable your customer contact staff to provide a level of service which consistently “wows” your customers in a way which will create differentiation in today’s highly competitive market.
Enable and Engage your employees by ensuring your leaders utilize proven management and supervisory best practices.
This training explores essential management/supervisory competencies and incorporates proven best practices to enable managers, supervisors and team leaders to enhance employee performance through supervisory excellence.
Leadership is influencing others to think and/or act a certain way, directed at a specific goal or outcome. It is the fuel which powers the manager, supervisor and team leader roles.
Without effective leadership, these roles fall flat.
Learn how to enhance employee productivity and performance by utilizing the optimum leadership style.
The Five Dimensions of Coaching©
This training program explores five dimensions of coaching and leadership and incorporates proven best practices which enable managers to enhance employee performance through multi-dimensional coaching.
Delegation is a key productivity tool which when used effectively not only strengthens employee performance and capabilities, but it also can encourage and motivate employees to contribute even more to the output of your team or department.
Enhance productivity and employee performance by learning how to delegate for
productivity and/or performance improvement.
Managing Performance Problems©
Learn how to use our proven and easy to follow process to diagnose, analyze and handle any employee performance problems.
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