• Call Us: (519) 284-8080

Managerial Power: A Case Study

Managerial Power: A Case Study is by Ray Miller The issue of “power” in management has been studied for decades. The most effective managers have a far different view of their power base than managers labeled as micro managers or Theory X managers. Understanding this distinction is crucial to your leadership abilities. What are the […]

Read More...

Straight Talk: Making Your Point by Communicating Effectively – Part 2

Straight Talk: Making Your Point by Communicating Effectively – Part 2 is by Ray Miller You will recall that in Part 1 of Straight Talk we looked at the three critical elements for Straight Talk: 1.  Getting and keeping attention 2.  Know where you’re headed before you start 3.  Confirm understanding If you have not […]

Read More...

Straight Talk: Making Your Point by Communicating Effectively – Part 1

Straight Talk: Making Your Point by Communicating Effectively – Part 1 is by Ray Miller Is there a more important business or interpersonal skill than being able to convey information in a manner people will listen to and understand? The more effectively you communicate among your coworkers and your supervisors, the faster you can raise […]

Read More...

What we have here is a failure to communicate!

What We Have Here is a Failure to Communicate is by Tom Watson Ph.D. Business Issue Many people fail to realize their effectiveness as a manager or supervisors stands or fails on their ability to communicate. No matter what organization you’re in, department you lead, team members you have, or person you are…to manage is […]

Read More...

How to Make Employee Training Stick

 How to Make Employee Training Stick is by Tom Watson and Ray Miller Untrained employees present a bad image for your company. If your workers understand your products or services but cannot communicate effectively with customers, your business will suffer. If your customers do not get the attention from employees that they deserve, they will […]

Read More...

Alphabet Soup—How to Become a New School Leader

Alphabet Soup – How to Become a New School Leader is by Tom Watson Ph.D. If you pick up a training or human resource magazine these days, you’re likely to find at least one article about how to work with, maximize, engage and otherwise lead the “Millennials”. Sure it rhymes with perennials, but these people […]

Read More...

Hey Coach? Bridging the skills gap one skill at a time

Hey Coach? Bridging the Skills Gap One Skill at a Time is by Tom Watson Business Issue One of our clients passed along this training scenario that paints a strong mental picture: “To illustrate the importance of feedback and coaching of employees, ask for a volunteer from the group. Position the volunteer in a standing […]

Read More...

The Role of a Leader

 The Role of the Leader is by Brian Tracy  An Excerpt From: Management Success Your ability to negotiate, communicate, influence, and persuade others to do things is absolutely indispensable to everything you accomplish in life. The most effective men and women in every area are those who can quite competently organize the cooperation and assistance […]

Read More...

Creating a Culture

Creating a Culture is by Ray Miller. Every company no matter what size develops some type of culture. The culture can be a productive one or, the culture can be a negative one. Whether you set out to create one or not your company develops a culture. That culture is the perception of employees who […]

Read More...

Qualities of Leadership Part 6

Qualities of Leadership – Part 6 – Continuous Improvement and Physical, Mental and Spiritual Health is by Ray Miller “An excerpt from our Management Training By the Book series.” This is the sixth article in our six part series which discusses the Qualities of Leadership. It builds on what was covered previously so if you […]

Read More...