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Strategic Partners

Over the years we have forged strategic relationships with a number of highly capable and customer-focused organizations whose expertise we draw upon when our clients need help in matters that are outside our normal realm of experience or in some cases, when we are unable to assist because of other commitments.

Below you will find a short bio on each strategic partner as well as a link to their website.



Business Products

Rather than tell you about Eric, We asked him to tell you about his business in his own words.

"I am the person behind Customer Focus Consulting. With more than 25 years experience in a wide range of industries, I am absolutely passionate about my work. In this line of consulting you cannot succeed without passion, especially for treating customers and employees right. I am totally focused on one issue and the theme of my work is always Sharper Customer Focus for a Sharper Competitive Edge. I help clients bring the customer inside their organization and then identify, measure and manage opportunities to meaningfully improve the Customer Experience. This sharper Customer Focus results in higher customer satisfaction, loyalty and long-term, sustainable profitability."

We have worked with Eric, for many years, on projects where in addition to training Eric's consulting expertise in Customer Focus is needed. You can find out more about Eric and his services by visiting  Here.


Dr. Thomas R. Watson is founder and president of Watson Training and Development. We have collaborated with Tom on many projects over the last 15 years. Tom’s academic training includes the Ph.D. in communication studies and he has over 25 years of experience in international training and consulting. Before founding WTD, Tom was a professor in the Texas A&M University System.

His clients include both large and small companies in the U.S. as well as major employers in Asia Pacific.

"A key factor in the success of our programs is our focus on meeting clients' objectives with results-oriented training which is linked to their strategic long-terms goals and business plans."

Tom is also author of From Debt to Wealth, an exceptional book which teaches you how to eliminate your debt in a remarkably short time

You can find out more about Tom and his services by visiting www.watson-training.com.


Forum Research Inc. is Canada’s largest survey firm, specializing in customer satisfaction research, and conducts more than 600,000 surveys each year. Some of the firm’s research tools include small- and large-scale telephone, interactive telephone, and online polling, focus groups, one-on-one interviews, as well as mail, door-to-door, intercept and personal surveys.

Founded in 1993, the company has conducted research for a wide range of clients including, retail, business and financial services, engineering, energy, consumer products, food service, IT, telecommunications and insurance firms, as well as provincial and federal governments.

The Company President is Lorne Bozinoff and he and his team are our go-to resource should our Customer Focus training clients need expertise in listening to the voice of their customers.

To find out more about Forum go to www.forumresearch.com.





Bellgate is a multi-disciplinary consulting and training company, that provides customized training and consulting services to the private, public, and not-for-profit sectors. The Bellgate team is composed of highly experienced professionals with collective cross-industry experience of over 40 years in training, consulting, and human resources covering public, private and not for profit organizations. We are please to have Bellgate as our strategic training partner for Nigeria. To find out more about Bellgate go to www.bellgate.ca .



We are proud to be affiliated with Brian Tracy and his team of professionals. The Training Bank offers Brian's full range of books, CDs, DVDs. Brian Tracy is Chairman and CEO of Brian Tracy International, a company specializing in the training and development of individuals and organizations.

He has addressed the executives and staff of more than 10,000 companies in 47 countries. He has written 46 books that have been translated into 36 languages and are sold in 52 countries. Brian has created more than 350 audio/video learning programs and is the President of Brian Tracy University, an Internet based college teaching Business, Sales and Entrepreneurship worldwide.

Brian has studied, researched, written and spoken for 30 years in the fields of sales, entrepreneurship, economics, history, business, philosophy and psychology. He is a top selling author of 42 books that have been translated into 35 languages and which are sold in 52 countries.

Click here to see some of the books and DVDs Brian has made available through The Training Bank.


We are pleased to welcome Alfreda Boney, President of Perfectly Suited Career Consulting as our latest Florida-based, Strategic Training Partner.

For over ten years they have been helping their clients by providing the knowledge and skills they need to achieve self-sufficiency and career success. Through their Recruitment/Staffing and Workforce Development services they focus on the development of a more Qualified, Effective and Retainable Workforce. They assist today’s Job seeker with Career development tools including assessments, Interview Coaching, Résumé packages and Leadership/Motivation and Training workshops. They  enable individuals and Organizations to build greater customer loyalty and consistently deliver exceptional service through our world-class customer focus training programs.

To find out more about Alfreda's company you can visit her website. Click here.


We are pleased to welcome Gordana Panajotović and  her firm, EAGLE smart, as our Adriatic Region Strategic Training Partner.

EAGLE smart is a leading leadership and coaching firm serving Serbia and Southeastern Europe. Their mission is to inspire and empower their clients to strive for excellence and maximize their potential. They do this by focusing on understanding and supporting each of their client’s unique business goals and objectives and provide training and coaching solutions which get results.

They enable individuals and Organizations to build greater customer loyalty and consistently deliver exceptional service through our world-class customer focus training programs and coaching services.

You can learn more about EAGLE smart by visiting their website. Click here..