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Customer Service Training

  • Exceptional Customer Service
  • The "Wow" Factor
  • Customer-Focused Communication
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Customer Focus Training

  • Leadership Workshop
  • For the Frontline
  • For the Back Office
  • Maximizing the Customer Experience
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  • Supervisory Excellence
  • Leadership Styles
  • Effective Delegation
  • The Five Dimensions of Coaching
  • Managing Performance Problems
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About The Training Bank                

  • Customer Service Training
  • Customer Focus Training
  • Management and Leadership

Let's start with the obvious:
"training" (-in) n. 1. the action or method of one that trains. 2. the process or experience of being trained."

"bank" (bank) n. 1. a dependable repository which provides and facilitates the acquisition of knowledge and skills essential to business success."

Welcome to The Training Bank website.

Our goal is to enable your most important asset to become your most productive and effective.

We specialize in customer service training and leadership training which will strengthen and sharpen your organization’s customer focus.

In today’s highly competitive and global marketplace, retaining customers and building customer loyalty is essential. Our customer service training programs have a proven track record and have been used in key markets around the world.

Whether you want to benefit from one of our generic classroom-based or online training programs or you wish to have us customize training to achieve your unique goals and objectives we can deliver training which gets results.

During more than fifteen years of strategic partnership The Training Bank has consistently delighted clients by providing convincing Value. The Company always goes the extra mile for a client. They blend the proven principles of their approach with effective customization, to ensure optimal relevance to, and involvement of participants. Also, as a service provider, The Training Bank practices what it preaches in terms of Customer Service. I recommend and vouch for this exceptional training firm without hesitation. - Eric Fraterman, President - Customer Focus Consulting

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